Refund policy

Cancellations & Refunds Policy

At Poochtopia, we understand that plans can change. To ensure fairness for all customers and to manage our limited daily capacity, the following cancellation and refund policy applies:

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🗓️ Customer Cancellations

• Before 12:00pm (midday) the day prior to your booking
  → Full refund provided
• After 12:00pm (midday) the day prior to your booking
  → 50% refund provided
• On the day of the booking (same-day cancellation or no-show)
  → No refund

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🌧️ Cancellations by Poochtopia

In the unlikely event that Poochtopia needs to cancel a daycare session due to:

• Severe weather conditions
• Staff illness or operational issues

Customers will be offered the choice of:

• A full refund, or
• A credit to use for a future booking

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💳 Refund Method

All approved refunds will be processed back to the original payment method used at the time of booking.

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📩 Questions

If you have any questions regarding your booking or this policy, please contact us!